Shipping policy
At Botanicals, we are committed to delivering your orders quickly, safely, and securely across Pakistan.
Processing Time
- All orders are processed within 24 hours after confirmation.
- Orders placed on Sundays or public holidays are processed on the next working day.
Shipping Partner
To ensure reliable and timely delivery, Botanicals has partnered with TCS, one of Pakistan's most trusted courier services. Through our shipping partnership with TCS, your order is handled with professional care and delivered securely to your doorstep.
Delivery Time
- Major Cities: 2–4 Business Days
- Other Cities & Remote Areas: 3–7 Business Days
Delivery times may vary due to weather conditions, public holidays, or unforeseen courier delays.
Shipping Charges
- Free Shipping on qualifying orders (if applicable).
- Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been dispatched through TCS, you will receive a tracking number via SMS, WhatsApp, or Email, allowing you to monitor your shipment in real time.
Delivery Attempts
Our courier partner (TCS) will make delivery attempts at the shipping address provided during checkout. Please ensure that your address and contact details are accurate to avoid delays.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) across most cities in Pakistan. Please keep the exact payment amount ready when receiving your order.
Incorrect Address
If an incorrect or incomplete shipping address is provided, your order may be delayed or returned. Additional shipping charges may apply for re-delivery.
Damaged or Missing Items
If your package arrives damaged or if any item is missing, please contact our customer support within 24 hours of delivery with clear photos of the package and products so we can assist you promptly.
Need Assistance?
If you have any questions regarding shipping or your order status, feel free to contact our customer support team. We're always happy to help.