Refund policy

Return & Refund Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

Returns are accepted within 7 days of receiving your order if:

• The product is unused and unopened.
• The product is in its original packaging.
• The item is damaged during delivery.
• You received the wrong product.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used hair care products
• Products damaged due to misuse
• Products returned without original packaging

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the package and product.

Refund Process

Once your returned product has been inspected and approved:

• Refunds are processed within 5–7 business days.
• Refunds are issued using the original payment method where applicable.
• For Cash on Delivery orders, refunds may be processed via bank transfer or another agreed method.

Shipping Charges

Shipping charges are non-refundable unless the return is due to our mistake.